General

How do I hire online??

Ordering online is easy! You can choose to select your hired equipment either by date (so you can easily see what is or isn’t available for your date) or via category. Simply head to ‘Hire Shop’ in our menu. From there, select any equipment you would like to hire, add in your pickup/delivery date (will be Fridays for any weekend hires) and then proceed to checkout.

Please note, you will need to read and agree to our Conditions of Hire before proceeding to the checkout.

Once you have completed the checkout you will receive an email with a summary of your order.

Our team will get in touch with you if we have any questions or any additional information we may need.

Can I hire over the phone?

Unfortunately we can only accept and process orders through our website, however you can call one of our friendly fun specialists on 1300 669 067 to assist you with ordering through our site.

Can we pick up and return the hire equipment to you?

Yes, you can arrange to pick up Friday and return the following Monday to our warehouse between 9am to 4pm Unit 3 84-90 Lakewood Blvd Braeside 3195

If these times do not suit, you can contact our office 1300 669 067 to arrange another time as the warehouse is not always staffed.

Do I need to return the items clean?

Yes, please. At the very least, a quick rinse/wipe out of courtesy. Additional cleaning charges may be applied for items returned dirty.

Delivery

Do you deliver?

Yes, we deliver and pick up to most suburbs in Melbourne for a fee. This is calculated when you enter in your delivery address at checkout. The fee is calculated from our warehouse in Braeside VIC 3195 

Unfortunately due to current COVID circumstances we are no longer able to deliver to venues.

How is the delivery cost calculated?

STANDARD (easy access)

Standard delivery rate is calculated based on the distance between your delivery address and our warehouse in Braeside VIC, with a rate of $2.40 per km.

For example: If you are 10kms away the cost is $24.00, this includes both drop off and pick up.

PREMIUM (difficult access)

Premium delivery (difficult access) is for residences where access is limited, restricted or parking may be difficult and will incur an additional rate of $25.00 above the standard delivery rate calculated above.

Difficult access to the premise includes the following:

  • Lifts
  • Large Staircases
  • Parking further than 20m from where the items are to be carried
  • Limited car parking in general
  • Does not include setup or pack up (everything is very simple though and we are always happy to help and show you how)

If you are unsure, please let us know and we can let you know if your delivery situation requires the Premium Delivery add on.

Which delivery option will I need to select?

  • Standard Delivery (generally Friday drop off and Monday pickup with easy access and parking)
  • Premium Delivery (generally Friday drop off and Monday pickup with difficult parking or access - lifts, stairs, apartments etc.)
  • Pickup from us in Braeside 3195, VIC (Near Moorabbin Airport) No charge
  • Home Hire

    How long can we hire the equipment for use at home?

    Rates shown on our website are for 2 days of hire over the weekend. Example: Medium Jumping Castle is $150 for the weekend to hire (pick-up/delivery Friday, and return/pick up Monday). This allows more fun for the little ones.

    The hire rate does not include the delivery and pick up fee. This is calculated when you enter your address via our website when going through the order process.

    Do you set up and pack down the equipment for home hires?

    There is no need for us to set up and pack down as we will show you how easy it is to do when we deliver or when you pick up your hire order. We also send a text message with set-up details for your hired equipment.

    COVID

    Can we hire equipment during COVID lockdowns and quarantines?

    YES! You can hire equipment for home use for celebrations for your little ones during lockdown. This allows some fun to celebrate their birthdays or simply some activities to enjoy during these unpredictable times. It also offers some much-needed relief for the caregivers! We offer contactless deliveries and pickups during lockdowns. To hire equipment during lockdowns you still just need to jump online and place your order and we will be in touch to arrange a contactless delivery and pick up time.

    You can read more about hiring during lockdowns and our COVID policy here.

    How do you clean and disinfect your equipment?

    We clean and sanitise all our equipment after every hire in accordance with guidance from Safe Work Australia and public health authority.

    • We use Australian owned and made products, ENVIROCLEAN® which is a general-purpose cleaner that contains a natural citrus solvent and sanitiser. Once cleaned, we apply FREEDOM® which is a no-rinse odourless hard surface sanitiser.
    • We hand wash every inch of our Jumping Castles, Soft Blocks, PlayPen Walls, and Ride on equipment just like your little ones at bath time.
    • We pressure wash all the Soft Play Mats, Tables and Chairs.
    • We use a specialty ball cleaning machine from Europe (Ballpool® – Global leaders in ball cleaning) for all our ball pit balls. This machine cleans 15,000 balls per hour and re-bags them. They are then hung up to finalise the drying process before re-hiring.

    Payments, Cancellations & Refunds

    Do I need to pay a deposit or a bond?

    No deposits or bonds are necessary. When you hire online you will need to pay the full amount for your hire to secure your booking.

    When do I have to pay?

    We require full payment for both your hire and any delivery fees necessary to secure your booking.

    What is the cancellation/refund policy?

    We provide full refunds for cancellations received prior to us delivering your order including delivery fees. However, if we have already left our warehouse and on our way, we will still provide a full refund excluding the delivery fee.

    Damaged Equipment

    What happens if the equipment gets damaged/lost or stolen?

    If the equipment is damaged and can be repaired or needs to be replaced, you will incur the repair or replacement costs. Click here to view our conditions of hire.